2002 Help Knowledge Worker Press 
Jay Cross's Informal Learning
JANUARY 10, 2009
Bob Metcalfe, the inventor of Ethernet and founder of 3Com, said that however much hype you’ve heard about the web – the best thing since sliced bread or the printing press or sex or fire – whatever you’ve heard is simply not enough to describe what’s going on. Workers must be able to adapt rapidly without waiting for external direction.”.
Jay Cross
APRIL 16, 2013
Years ago a start-up commissioned me to write a white paper that would help put them on the map. We discover how to do our jobs through informal learning – observing others, asking the person in the next cubicle, calling the help desk, trial-and-error, and simply working with people in the know. How workers learn now.
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