Companies Knowledge Worker Social Bookmarking Social Software 
ID Reflections
JULY 20, 2011
Those people derive a lot of value from that community interaction and so does your company since they do not clog up your customer call center. Active lurkers also include those people who may visit a customer support community and find a solution to their problem without contributing to the community. This happens due to various reasons.
Janet Clarey
APRIL 2, 2009
IT and senior leadership buy-in can be particularly difficult perhaps because it’s easy to find evidence of abuse that can undermine implementing social learning technologies. Social media, in general, is misunderstood in many organizations. information/knowledge workers. Social bookmarking in the enterprise.
Expert insights. Personalized for you.
203 
Let's personalize your content