‘Black Mirror’ or better? The role of AI in the future of learning and development
CLO Magazine
MARCH 19, 2021
An AI agent could, for example, help a new employee navigate a large population to strategically identify a coach, a subject matter expert, a career mentor or an experienced peer who can help them learn more about their role and the organization, which leads to better business outcomes, whether that is customer service or delivering a product.
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