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What is customer training? Benefits and how to successfully create it

Matrix

Many organizations have either invested in artificial intelligence (AI) solutions or outsourced their customer service in an effort to lower spending. However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. CYPHER LEARNING.

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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Selective outsourcing continues to grow while comprehensive outsourcing will become less popular. Grows - But Creating "eLearning 2.0 Strategy" Fails Corollary: if you have SharePoint installed, you will be using SharePoint a lot more this year. Flash will still have an impact (at least in the area of mobile learning).