[from gminks] Social Learning Measurement : eLearning Technology
Tony Karrer
APRIL 15, 2009
As an example, we might be focusing on Customer Loyalty. Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. There are numerous existing examples of companies hitting the ball out of the park on this stuff.
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