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Customer Training – Best Practices

eLearning 24-7

Perhaps you have been hired or been asked to develop a successful customer training program and while you have experience on the ILT side of the house, the whole e-learning angle is another matter. This is where you can do it – i.e. place it in your system via a FAQ or Knowledge Base. Or they are about to. I’ve been there.

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Self-Paced Training: Unlocking Personalized Learning Potential

Appsembler

However, it’s also essential to highlight the differences between this method and the traditional instructor-led training (ILT). ILT, as the name suggests, is a more structured form of education where an instructor or teacher leads a group of students. It often follows a fixed schedule with predetermined content.