Firewalls Knowledge Worker Social Software Tagging 
Janet Clarey
APRIL 2, 2009
Where we are today: Primary forms of social learning technologies used in corporations today appear to be e-mail, live online learning (Web conferencing), threaded discussion, and collaborative content development. Most learning professionals view social media as valuable to learners, and usage is growing. For leadership development.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Workers are disgruntled. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom.
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