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Customer training: your ticket to stronger loyalty, retention, and brand advocacy

Docebo

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

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Improving Informal Learning

Big Dog, Little Dog

Two recent posts got my attention -- Tony Karrer's Reduce Searching Start Talking and Harold Jarche's Effective knowledge sharing. Harold notes the 80-20 funding ratio between formal and informal learning and Will Thalheimer questions this funding differential in the comment section. So which chart do we believe?

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Discover Your Organization’s Learning Ecosystems

Watershed

As a result, mapping the learning ecosystems within your organization often can be an exercise in forensics. To understand how learning happens in your organization , you need to start by uncovering all of those training and learning programs within your organization. Other learning programs are more subtle.

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Bob Little – Crystal Balling with Learnnovators

Learnnovators

Other trends noted in the Report – as they relate to the larger national markets for online learning technologies – include: In the four years since 2008/09, corporate training expenditure fell. Online learning has grown by displacing more traditional training programmes.

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Top Social Learning LMS Features

Talented Learning

Common logic was flawed — assuming training professionals and subject matter experts (SMEs) would regularly visit these social “spaces” and interact, keeping content fresh and learner engagement high. Unfortunately, content quickly became stale and learning interaction ceased.