2003 Conversation Metrics Taxonomy 
Jay Cross
MAY 23, 2008
Thursday, May 08, 2003. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. Now I’ve got to re-think that taxonomy. converse = move with. converse = move with. it’s about time.
Degreed
OCTOBER 26, 2018
Degreed clients are already having those initial conversations in L&D, but we have to migrate those conversations to the C-Suite. Doing that takes a different mindset, new tactics, and an executive-level metric. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score.
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