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How to Build Customer Success & Account Management Capability in Your Organisation

Acorn Labs

What risks are associated with building and sustaining the capability? This way, you can be sure the capabilities fit within the context of your organisation's brand and voice. Make use of a knowledge management system , or LMS. Is there market demand for the capability?

Custom 52
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How to Build Customer Success & Account Management Capability in Your Organisation

Acorn Labs

What risks are associated with building and sustaining the capability? This way, you can be sure the capabilities fit within the context of your organisation's brand and voice. Make use of a knowledge management system , or LMS. Is there market demand for the capability?

Custom 52
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How to Define & Build Customer Support & Service Capability

Acorn Labs

What are the risks associated with building the capability? So, for example: Increased customer feedback Providing technical support and assistance Managing customer service requests and support tickets. The easiest method is to use a knowledge management system , or LMS. Company resources. Existing capabilities.

article thumbnail

How to Define & Build Customer Support & Service Capability

Acorn Labs

What are the risks associated with building the capability? So, for example: Increased customer feedback Providing technical support and assistance Managing customer service requests and support tickets. The easiest method is to use a knowledge management system , or LMS. Company resources. Existing capabilities.

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Top 113 eLearning Posts and 28 Hottest Topics for 2010

eLearning Learning Posts

Is Google Analytics the new LMS?! A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010. Here’s how I’m approaching Personal Knowledge Management - Free as in Freedom , January 25, 2010. More Than One LMS Option - aLearning , February 14, 2010.