KnowledgeCity

JANUARY 16, 2019

But there’s good news. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. Pay attention: Maintain relaxed eye contact and don’t multi-task while you’re handling customer complaints.

Custom 65

Custom Effectiveness Reputation Customer Service 65

Tony Karrer

APRIL 15, 2009

Social media has costs in terms of time, distraction, resources, attention span, etc., Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. All the "Activity Measures" (e.g., Im not trying to be flip.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

KnowledgeAnywhere

JANUARY 24, 2020

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Millennials are especially likely to leave employers prematurely, highlighting the need to devote increased attention to retaining them. The good news is that there are some simple steps you can take to help retain millennials.

Compliance Training 71

Compliance Training Learning System System Business 71