Online Reputation Management: 9 Techniques for the Prosperity of Your Brand

Your Training Edge

Online reputation management is as much about promoting good news as it about burying the bad news and negative reviews that every business will come across at one point. The only way you can actively promote positives is by taking a proactive approach to reputation management. In this article, we’ll discuss the merits of a proactive approach to reputation management and then focus on 9 techniques that will allow you to put it into practice.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

But there’s good news. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. This is your chance to rebuild your reputation in the customer’s eyes. Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem.

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Saffron organises social media workshop for charities

Saffron Interactive

However, research has proven that the charity sector and volunteering movement is not maximising the potential of social networks – less than 25% of volunteer involving organisations and support services are using them. Saffron is striving to change this by organising a social media workshop in collaboration with the not for profit partnership Time &Talents, the reputation management consultancy ReputationInc and Whizz-Kidz, a charity for disabled young people.

7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. The good news is that there are some simple steps you can take to help retain millennials. Your online reputation can have a major impact on traffic and revenue.

[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. In my blog, I was focused on metrics that would help us to understand, manage, and improve the networked (or social) learning eco-system. eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0