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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

More than half of the time, those customers will do business with you again if you work with them to solve the problem. While you’re at it, try out some of these effective listening tips : Don’t interrupt: You might be tempted to interject while a customer is in the middle of explaining the problem. But there’s good news.

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7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

Without a robust learning system in place, your business is more likely to lag behind your competitors and experience long-term problems. In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Your online reputation can have a major impact on traffic and revenue.

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195 posts about MOOCs

Jay Cross

The future of academic certification: universities, MOOCs, aggregators, and peer reputation ROSS DAWSON | MONDAY, FEBRUARY 4, 2013. The reporter says getting colleges to accept online learning for credit is a big problem. MOOCs just hijacked my attention for the next few days. Coursea, Udacity, edX, Kahn Academy. The Right Mix.