Jay Cross

AUGUST 7, 2009

In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. In sum, networks are ushering in new ways of doing business.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross's Informal Learning

FEBRUARY 16, 2009

Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today? It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Most corporate learning today can take place simultaneously with work. Because she’s in training.

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross

MARCH 14, 2010

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. In a business culture that is skeptical of nonnumerical reasoning, ROI implies disciplined, mathematical rigor.

ROI 66

ROI Social Networks Network Authoring Tools 66