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Learning Solutions Series: Web Conferencing Solutions Not Just for Meetings Anymore

InsiderHub

A shift to collaborative features According to a recent study by Frost & Sullivan , important shifts have been experienced by the vendors in the global web conferencing market over the past few years. Among them are big names such as Cisco’s® Webex® (32.5%), Citrix’s® GoTo™ products (15%), and Microsoft’s® communication tools (11%).

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A guide for SMEs and IDs: 6 steps to enhancing eLearning

Aptara

For IDs to organize information in a way that's compelling and easy to learn, they must rely on the expertise of SMEs. By reading it before beginning core work, an ID gains the SME's respect, increases credibility, and saves time by preventing the SME from having to walk the ID through basic information. Do they use it?

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Learning Management Systems that kick ass: Cornerstone OnDemand

Janet Clarey

I met Charles Coy, Director, Product Marketing, at our 2008 Innovations in Learning Conference (Cornerstone OnDemand was a sponsor). I can tell you that’s he’s passionate about his work. features (blogs, wikis, syndication, surveys/polls, discussion forums, tag clouds, file/document/video/podcast libraries, etc.).

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How to Conduct a Customer Service Assessment

ProProfs

Besides product knowledge, customer service agents must also be aware of the policies and regulations of the business. A large part of a customer service agent’s responsibilities involves working on a computer and storing and retrieving information using it. View This Assessment. Computer Literacy. Soft Skills Assessments .