The Other 90% of Learning
AUGUST 3, 2012
Serving enterprise customers. Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. 70% experiential, 20% coaching, 10% formal. Increase the effectiveness of coaching (the 20%) by recognizing the vital role of managers and supervisors. Learning is social. Social software facilitates conversation. Activity streams keep people informed in near real time.