E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. Suddenly Twitter comes into its own as an alternative communications medium. The latest warm & fuzzy activity undertaken by its staff for the community.

Twitter 198

Twitter Scanning Social Networks Business 198

Clark Quinn

MAY 17, 2010

On a recent night, I was part of a panel on the future of technical communication with the local chapter of the Society for Technical Communication , and there were several facets of the conversation that I found really interesting. The convener had heard me speak on the performance ecosystem (via Enterprise 2.0,

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

Tony Karrer

MARCH 3, 2008

Security - This is no worse than any other form of electronic communication. So, yes, you have to set up policies and alert people just like you do around any form of electronic communication (email, IM). eLearning Trends Enterprise 2.0 eLearning Trends Enterprise 2.0 is discoverable.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

E-Learning Provocateur

OCTOBER 18, 2011

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation. It’s an arms race.

Social Media 161

Social Media Media Social Propaganda 161

E-Learning Provocateur

OCTOBER 18, 2011

Help them make the mental leap from what social media is currently being used for (at least in their world) to what it could be used for – particularly in terms of customer service, sales, marketing, public relations, communication, engagement, collaboration and innovation. It’s an arms race.

Social Media 100

Social Media Media Social Propaganda 100