Jay Cross's Informal Learning

FEBRUARY 2, 2009

One survey has shown that self-directed learning is three times more important in helping knowledge workers become proficient on the job than company-provided training. He also recommends helping workers learn how to improve their learning skills as well as creating a supportive organizational culture.

Knowledge Worker 36

Knowledge Worker Communities of Practice Performance Support Reference 36

Living in Learning

AUGUST 23, 2009

If knowledge workers are not in training, they must be at work. Head downstream from the classroom in the Reinforce phase, and tracking is limited to gossip and rumors if we do not proactively survey or interview learners. Not only does that change our rules of engagement, it changes our approach to discovery.

Performance Support 113

Performance Support Design Support Instructional Design 113

eLearning Learning Posts

MAY 3, 2010

Jane Hart’s Social Learning Academy and the 2010 Tools Survey - Element K Blog , April 5, 2010 I’ve been meaning to once again update readers on some of the latest work from industry expert and fountainhead Jane Hart. I’ve participated in this survey since 2007, and have already updated my personal list in her index.

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

Performance Learning Productivity

JANUARY 3, 2013

Best practice exists only in simple working environments. Good practice (multiple good ways of achieving outcomes) exists in complicated working environments. As such, Cynefin questions much of traditional management training and development. Clark’s diagram here gives a clear view.

Solution 196

Solution Compliance Training Training Train 196

Jay Cross

MARCH 14, 2010

Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. A great industrial worker might be half again as productive as his middle-of-the road peer. These people need the room to excel.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

APRIL 16, 2013

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. Most workers developed many of their skills by modeling the behavior of co-workers. Tell me why.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

JULY 17, 2012

Fewer than one in four Chief Learning Officers surveyed by Internet Time Alliance said their employees were learning fast enough to keep up with the needs of the business. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71