Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team
CLO Magazine
SEPTEMBER 9, 2019
Like many bosses, Jon Kaplan thought he was a good leader. He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. The results seemed to prove it. The only problem?
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