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‘Black Mirror’ or better? The role of AI in the future of learning and development

CLO Magazine

Businesses are using AI agents to engage customers, rapidly create content, analyze transactions and detect fraud. On-demand 24/7 learning assistance: Many companies have used AI bots to provide front-line digital customer engagement for years, and they have become quite effective in mimicking humans.

Roles 116
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Confused? Welcome to the Learning System World of 2024

eLearning 24-7

Suppose you have someone working at a retail location (where the net is all over the map, often bad), on the plant floor (ditto), or at some other location on-site (those items noted above, I think it would be relevant).  Recently, a researcher used Midjourney to create an image of the “Joker.” It’s rare to find one. Suppose

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How to Sell a LMS

eLearning 24-7

Customer: We are seeking a system that offers curriculum paths, ability to group learners to take x course or courses, e-mail notification, blah blah. Are you also seeking blah blah blah (assuming the customer didn’t mention it)?” The goal is to build a relationship with the customer. Point 2 on Listening.

LMS 74
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What is an LXP and why do I want one?

eLearning 24-7

In simple terms, an LXP must have at least 10 3rd party content providers that are either fee-based or free to the client (the customer, not the end user). Extended Enterprise might land the customer – which they definitely want at some point, but in the standards piece it is at least L&D (with employees). Target Audience.

vendor 72
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If you build it, will they come?

eLearning 24-7

Thus creating a marketing strategy while you are working on/implementing your LMS is essential to build an audience and expand for future growth. While creating a marketing campaign can be different for customers vs. employees, there is overlap. In July, I will provide marketing your LMS to your customers.

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Your LMS is either live or close to it

eLearning 24-7

Nor is the “we gave everyone a password and are making training mandatory and that will get them in there,” nor “our customers will love this easy access to their free or paid online learning courses.” Plenty of sites will fill your mind with the above garbage and get you to sit back and relax.

LMS 40
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Did you get the best deal?

eLearning 24-7

Buy the content, get the system for free, is what was the actual sales route, however, there were customers who actually paid for the “free” system, because the salesperson presented the proposal as such, and the client, unknowingly signed without every questioning it. Right now you are probably thinking, how is that possible?

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