Individual Motivational Profile – For all to use and needing your help
Learning Cafe
JUNE 5, 2012
The dominant, behaviourist model goes like this: phase 1: define the behaviour you want; phase 2: pull levers (a training course; an incentive program; a road show; a performance-management system) to get the behavioural change you want; then. Motivation matters in customer service, because customers want to be served by people who enjoy serving. Effective Learning
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