Remove Creative Commons Remove Customer Service Remove Effectiveness Remove Performance
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The Only Person Who Behaves Sensibly Is My Tailor

Performance Learning Productivity

Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. For example a study of 829 companies over 31 years showed diversity training had "no positive effects in the average workplace."

Metrics 186
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Required Learning for Training Managers: Business 101

Mindflash

If trainers don’t truly understand how a business works, what it expects out of its training department, or what it ultimately wants its employees to be able to do, they simply can’t be effective. Go out to lunch with the customer service managers. Effectiveness is about producing more with what you already have.

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Three Ways to Speed Up Instructional Design

Mindflash

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. Also be sure to check out some of the Thiagi books on performance, or check out some of their free interactive courses. If you do customer service training, take calls in class.

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Want People to Learn? Get Them to Collaborate

Mindflash

collaboration to help people work together more easily and improve performance through learning. Effective learning designs make use of activities in which learners create their own learning. Learning departments should reject their secluded offices for desks where the sales, customer service, or operations teams sit.

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Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Hit Us Hard 31% Hurt A Little 33% Not Much Effect 33% Helped Us 3% (Is "it hasnt hurt us yet, but Im nervous" an answer?) Identifying training opportunities (drive performance by improving knowledge/skills). Business managers need to be part of solution in order to ensure that training sticks and that performance does improve.

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Cammy Beans Learning Visions: Messy Learning OK. Messy Training Not OK.

Learning Visions

Because self-directed learning doesnt always have a clear or specific performance objective. Sure experience is a great teacher but organizations are about efficiency and effectiveness. Sure experience is a great teacher but organizations are about efficiency and effectiveness. Dollars and maybe lives are at stake.

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9 Budget-Friendly Ways to Revamp Outdated Online Training Content

Infopro Learning

Here are 9 cost-effective ways to revamp outdated online training content as quickly as possible. De-cluttering your eLearning course design can give it a cost-effective makeover. As a result, you’re able to customize the online training content to help them achieve their learning objectives.