Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. " The study reported that mandatory training sometimes has a positive effect, but overall has a negative effect. MORE

Because self-directed learning doesnt always have a clear or specific performance objective. Creativity and imagination are the mandates, with no end-gaming i.e, Sure experience is a great teacher but organizations are about efficiency and effectiveness. MORE

The dominant, behaviourist model goes like this: phase 1: define the behaviour you want; phase 2: pull levers (a training course; an incentive program; a road show; a performance-management system) to get the behavioural change you want; then. Effective Learning MORE

collaboration to help people work together more easily and improve performance through learning. Effective learning designs make use of activities in which learners create their own learning. High Tech or Low Tech: It’s About Performance. MORE

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. Also be sure to check out some of the Thiagi books on performance, or check out some of their free interactive courses. MORE

Hit Us Hard 31% Hurt A Little 33% Not Much Effect 33% Helped Us 3% (Is "it hasnt hurt us yet, but Im nervous" an answer?) Identifying training opportunities (drive performance by improving knowledge/skills). Business leaders want to be changing performance on the job. MORE

Web conferencing services like DimDim now offer the equivalent of WebEx. But the beauty of open source is you can customize it. Because (1) LMSs in corporations are primarily used to track stuff (IMHO) so until open source is truly able to slice and dice data (often custom reports) for executives they won't replace commercial LMSs. (2) Our customers benefit from low-cost and self-management with no technical knowledge required. Our customers are price sensitive. MORE

They have the knowledge and that is why we should use their focussed knowledge services. However, it does require the ability to think both logically and creatively, and it requires some knowledge of what research has shown works (as opposed to what our personal tastes tell us should work). MORE

If trainers don’t truly understand how a business works, what it expects out of its training department, or what it ultimately wants its employees to be able to do, they simply can’t be effective. Go out to lunch with the customer service managers. MORE