Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Still, this is a somewhat uphill battle.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Jay Cross

MARCH 2, 2012

Social media has taken hold in customer relations, marketing communications, limited social networking, and niche silos. The corporate learning function is only now sticking its toe in the enterprise 2.0 Facebook-itus. Social business is a recent phenomenon.

Social Networks 61

Social Networks Social Business Wiki 61

Jay Cross

MAY 26, 2015

Training a novice may lead to productivity gains in the future. It goes by many names, from Enterprise 2.0 You can see that the product is only as good as the weakest link in the chain. extending the Workscape to cover partners, customers, and outsourced services. Job aids, bookmarks, FAQs, aggregation, curation.

Metrics 36

Metrics Compliance Training Social Networks IBM 36