See the wood for the SMEs

E-Learning Provocateur

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. knowledge management directory enterprise 2.0

Want People to Learn? Get Them to Collaborate

Mindflash

Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0

See the wood for the SMEs

E-Learning Provocateur

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. knowledge management directory enterprise 2.0

Business applications of Twitter

E-Learning Provocateur

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around?

Social networking is king

E-Learning Provocateur

They mean millions of people are connected to millions of other people via Web 2.0 What if your customers advertised for you? The members aren’t obliged to promote the Fiskars brand or its products.

How to Stay on Top of Training Demand? Know the Alternatives

Mindflash

Organizations of all sizes are moving so fast, that as soon as we finish learning something new about products, customers, a change in the competitive landscape, or how to use a new software system, something new comes along to replace it. However, there must be a better way, so we reach for alternatives to training, such as knowledge management, performance support, enterprise 2.0, Enterprise 2.0 : Enterprise 2.0 Enterprise 2.0

e-Clippings (Learning As Art): Wanna new job? How about CEO at SocialText?

Mark Oehlert

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. books futures Web 2.0

Five Must-Have Skills for Learning Professionals: An Update

Mindflash

Each week for the next five weeks, I will write a blog post on each of the five critical skills: business acumen, rapid instructional design, social/informal learning, enterprise 2.0 She was telling me that she needed her people to be competent and able to help customers.

2.0 and Interesting Times

Tony Karrer

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" It's worth taking a look at some of these: Enterprise 2.0 Definition (via Andrew McAfee ): the use of emergent social software platforms within companies, or between companies and their partners or customers HR & Org Implication: Enterprise 2.0 is the use of Web 2.0 The nature and value of content production is changing. When I described eLearning 2.0

Harvard ManageMentor: Some thoughts in response.

ID Reflections

In working with our customers, we discovered that they were trying to address a number of learning requirements, most notably formal learning, informal learning and performance support. What Enterprise 2.0

Seven Things I Learned This Year

Tony Karrer

Here’s the series: Text-to-Speech Overview and NLP Quality , Digital Signal Processor and Text-to-Speech , Using Text-to-Speech in an eLearning Course , Text-to-Speech eLearning Tools - Integrated Products , Text-to-Speech vs Human Narration for eLearning , and Using Punctuation and Mark-Up Language to Increase Text-to-Speech Quality. I was also struggling for clients who needed very simple learning tracking but with some customizations.

Giving up control

Jay Cross's Informal Learning

Many organizations appear scared to death of Enterprise 2.0. They’re worried, in short, about what will happen when they actually do empower their employees with the digital toolkit of Enterprise 2.0.

DevLearn ‘09 Keynote: Andrew McAfee #dl09

Learning Visions

Brent in his usual enthusiastic tone welcomes us and runs through the business… Andrew McAfee New book out: Enterprise 2.0: Where we are with enterprise 2.0? Definition: “Enterprise 2.0 But in Web 2.0, More productive approach: letting the people help each other out (rather than build some crazy system that tries to answer questions for you) People envision nightmares of letting the doors open to letting people interact with each other.

Working Smarter in Social Business

Jay Cross

Social media has taken hold in customer relations, marketing communications, limited social networking, and niche silos. The corporate learning function is only now sticking its toe in the enterprise 2.0

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs. Drucker told us that productivity of the knowledge worker would be the primary challenge of the 21st century.

Top 113 eLearning Posts and 28 Hottest Topics for 2010

eLearning Learning Posts

Social Learning Strategies Checklist - Social Enterprise Blog , January 11, 2010. Performance Learning Productivity , May 28, 2010. The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010. A framework for social learning in the enterprise - Learning and Working on the Web , February 24, 2010. A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010. Culture Change or Enterprise 2.0

Performer-focused Integration

Clark Quinn

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, We also discussed the analogy to learning in that the move is from content production to content production facilitation. The flow from marketing to engineering has to stop forking as the same content gets re-purposed for documentation, customer training, sales training, and customer service, but instead have a coherent path that populates each systematically.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Grows - But Creating "eLearning 2.0 Device Diversity is the “New Normal” Mobile Apps Become Essential to Enterprise mLearning Pad/Tablet Use Explodes Authoring Tools Will Evolve Private Social Networks Win Over Public Market Consolidations Will Occur Here Come the Experts!

The Business Web

Tony Karrer

This is something I've pointed to before: Promise of Web 2.0 and eLearning 2.0 - Comparison to Macros, IDEs, and Visual Basic. Thousands of customers have already started using these applications simply by adding them to their existing salesforce.com implementations. Every market segment, geography, and customer will use these services with all of the rich customization and integration they demand- and much, much more.

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Top 60 eLearning Posts for October 2010

eLearning Learning Posts

5 Steps to Enterprise Social Learning , October 13, 2010 Step 1 – Strategize : There is no one “right” Social Learning strategy, and there is no one right way to develop one. Waiting For SuperExecutive: Why Executives Should Get on the Enterprise 2.0 That stated, the following thoughts entitled “Waiting for Superexecutive” is a call to action for executives to get on the Enterprise 2.0 It opens the doors to thousands of quick customizations.

Learning and KM: Separated at birth?

Jay Cross

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0

KM 49

Everything’s Coming Up Networks (except learning)

Jay Cross

CEOs excitedly agree with Lew Platt’s old observation about Hewlett-Packard: “If only HP knew what HP knows, we’d be three times more productive.” ” They understand the power of weak ties in enterprise social networks.

Through the Workscape Looking Glass

Jay Cross

Training a novice may lead to productivity gains in the future. It goes by many names, from Enterprise 2.0 You can see that the product is only as good as the weakest link in the chain. extending the Workscape to cover partners, customers, and outsourced services.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 The recent MIT Study that showed that more highly networked individuals were more productive (see Workplace Productivity ). A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. Whats interesting to me is that with eLearning 2.0

63 Great eLearning Posts and Hottest Topics for November 2010

eLearning Learning Posts

When Tim Orielly coined the term Web 2.0, The catch is that you can use social media and Web 2.0. Different topics flair up in popularity (such as web 2.0 think these are excellent questions and the answers form the basis of addressing how to integrate work and learning in the enterprise. We are its product. How many impactful customer complaints are resolved in training role-plays or simulations?&#. liken Enterprise 2.0 You must customize.

Top 68 eLearning Posts from April - Hot Topics iPad Google Buzz

eLearning Learning Posts

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 The road ahead : I am presently developing detailed role descriptions, community guidelines, role assessment tools, and the identification of appropriate learning products and offerings. More Random Web 2.0

Web 2.0 Applications in Learning

Tony Karrer

Last week I presented a session at ASTD TechKnowledge entitled eLearning 2.0 - Applications and Implications. It could just as easily have been called Web 2.0 There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Web 2.0

Web 103

eLearning Costs : eLearning Technology

Tony Karrer

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 One of the things we are doing is upgrading elearning to V-Learning(TM) which is the use of 3D VR technology such as you can see at www.VLCglobal.com We do custom work and even with all the advanced technology, animation, motion capture, virtual world creation, your price can still be in the ballpark. We have to respond to the specific customer needs.

Cost 115

Web 2.0 and Change Present Challenges to Many Learning Executives

Jay Cross's Informal Learning

Web 2.0 Jay Cross is a champion of informal learning (and author of the definitive book on the topic), Web 2.0, However, the technology, specifically Web 2.0, But those organizations that have jumped on board and are working with (Web 2.0

Working Smarter eFieldbook $12

Jay Cross

Technology, be it web 2.0 A framework for social learning in the enterprise 129. Learning Communities in the Extended Enterprise 145. Network Era Productivity: Not Your Father’s ROI 194. Andrew McAfee’s Characteristics of Enterprise 2.0 248.

Lotus 71

Top 40 eLearning Articles and 5 Hot Topics for Early March

eLearning Learning Posts

Implementing Enterprise 2.0 : some examples - Social Media in Learning , March 12, 2010 Over the last 6 months I’ve been on the look out for documented examples of the use of social media within workplace learning for my Social Learning Handbook. 0160; My list now contains examples of its use for both formal social learning as well as for enterprise sharing and collaboration. Customers are demanding more online delivery. Best of eLearning Learning.

Top 75 eLearning Posts - May 2010

eLearning Learning Posts

Performance Learning Productivity , May 28, 2010 Instructional design is not only seen as a core competency for learning and development/training specialists, but it’s a huge industry, too. A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010 For some time now, I’ve seen a growing negativity toward LMS solutions by a pretty wide group folks in our space. Post from: The eLearning Coach Online Tools: Improve Your Productivity.