E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Active tweeting.

Twitter 198

Twitter Scanning Social Networks Business 198

Mindflash

JUNE 20, 2012

Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0 What Is Enterprise 2.0 Enterprise 2.0

Enterprise 2.0 93

Enterprise 2.0 Collaboration Authoring Tools Enterprise 93

Tony Karrer

FEBRUARY 22, 2011

Twitter, Yammer), wikis, blogs, discussion groups, etc. In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers?

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

eLearning Learning Posts

DECEMBER 1, 2010

We are its product. Twitter & Yammer), file sharing (e.g., How many impactful customer complaints are resolved in training role-plays or simulations?&#. liken Enterprise 2.0 The Fall issue of the Enterprise 2.0. You must customize. FACEBOOK privacy issues. Don’t like it? Connecting.

eLearning Strategy 85

eLearning Strategy Simulations Corporate eLearning eLearning Consultant 85

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

eLearning Learning Posts

JUNE 9, 2010

Performance Learning Productivity , May 28, 2010 Instructional design is not only seen as a core competency for learning and development/training specialists, but it’s a huge industry, too. Less is more: A different approach to L&D in a world awash with information - Performance Learning Productivity , May 9, 2010. site last month.

eLearning Strategy 89

eLearning Strategy Corporate eLearning Authoring Tools eLearning 89

Jay Cross

JUNE 28, 2011

A workscape is a platform where knowledge workers collaborate, solve problems, converse, share ideas, brainstorm, learn, relate to others, talk, explain, communicate, conceptualize, tell stories, help one another, teach, serve customers, keep up to date, meet one another, forge partnerships, build communities, and distribute information.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64