Mindflash

JUNE 20, 2012

Of all the sections in my book on critical skills learning professionals need to know now, “enterprise 2.0 That’s where enterprise 2.0 While there’s a lot of overlap between “social learning” and these enterprise 2.0 What Is Enterprise 2.0 Enterprise 2.0

Enterprise 2.0 93

Enterprise 2.0 Collaboration Authoring Tools Enterprise 93

Mindflash

MAY 23, 2012

Each week for the next five weeks, I will write a blog post on each of the five critical skills: business acumen, rapid instructional design, social/informal learning, enterprise 2.0 In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me.

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. Tags: Twitter informal learning social media social networking enterprise 2.0 I share my knowledge, and I learn a lot more in return.

Twitter 198

Twitter Scanning Social Networks Business 198

Clark Quinn

MAY 17, 2010

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, The flow from marketing to engineering has to stop forking as the same content gets re-purposed for documentation, customer training, sales training, and customer service, but instead have a coherent path that populates each systematically.

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 175

Expertise iPhone Customer Service Forum 175

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 110

Expertise iPhone Customer Service Forum 110

E-Learning Provocateur

MAY 3, 2010

This may mean appointing a Social Media Manager to centralise the authority, engage with the right people (eg Customer Service, Legal, Public Affairs, Marketing), and drive real outcomes. Specifically, someone needs to own it.

Social Media 186

Social Media Media Social Technology 186