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Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers.

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Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation.