Emergent Instant Messaging Knowledge Management Streaming 
Jay Cross
SEPTEMBER 20, 2011
The 21st century workplace is so different from its predecessor that managers and professionals must follow a new set of practices to succeed. My research methods — my personal knowledge management system, if you will — are also different from yesteryear’s. I’m pulling information from a vast array of disciplines.
Jay Cross
MARCH 26, 2010
Knowledge management and corporate learning may never be the same. Want to understand the emerging world of social software? By definition, you’ve created a small community of recipients who are part of the communication stream. Consider whether you read the cc: line in email messages you received.
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