Enterprise Knowledge Work Knowledge Worker Mobile Learning 
Jay Cross
JUNE 28, 2011
In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable.
Jay Cross
DECEMBER 26, 2008
Knowledge workers have replaced factory workers. Shareholders owned the factories, but workers own their minds. Information spreading through network connections empowers workers to make decisions and take responsibility for them. Give workers the resources and challenge them to do what’s required.
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