CLO Magazine

JANUARY 19, 2017

Barger’s interesting, and even somewhat controversial, stance about the company’s customer service crewmembers involves viewing these employees not as service agents, but as knowledge workers. Consequently, Barger is focusing his learning team not only on traditional kinds of new-hire training, though that is important.

Diversity Training 32

Diversity Training Performance Support Sales Internationalization 32

Jay Cross

MARCH 14, 2010

Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. A great industrial worker might be half again as productive as his middle-of-the road peer. These people need the room to excel.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross's Informal Learning

JANUARY 10, 2009

In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Do what you do best & outsource the rest. · Most companies should outsource development, delivery, and maintenance of training. Workers are learners, and learners are workers.

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross

APRIL 16, 2013

Most of what we learn, we learn from other people — parents, grandparents, aunts, uncles, brothers, sisters, playmates, cousins, Little Leaguers, Scouts, school chums, roommates, teammates, classmates, study groups, coaches, bosses, mentors, colleagues, gossips, co-workers, neighbors, and, eventually, our children.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98