2004 Knowledge Management Social Software Tagging 
Jay Cross
MARCH 26, 2010
That observation is from 2004. Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated. Knowledge management and corporate learning may never be the same. Knowledge management and corporate learning may never be the same. What is social software?
Janet Clarey
APRIL 2, 2009
Reviewed: Social networking services (corporate learning applications): To identify experts on a topic – most “knowledge” exists in the heads of employees; To reduce the time to find connections and answers to questions; extend relationships beyond traditional classroom instruction and e-learning courses. For knowledge management.
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