article thumbnail

LearnTrends: Backchannel

Jay Cross

Thank you Apple with the iPhone! Asif: Kirkpatrick talks about 'ROE -- return on expectations'. It's taken us a long time at Sun to develop the trust and relationships in the info space. Christy Confetti Higgins: The Employee Communications group at Sun has this model. Jenna Papakalos: Why is that? Cynan: yeah.