LearnTrends: Backchannel
Jay Cross
NOVEMBER 18, 2009
Plug for ASTD - CPLP Certification includes all of these areas of expertise. I think COPs belong to functional leads (eg CFO) but the social artistry of managing them, L&D should be able to advise on. Moderator (Clark Quinn): ROI *can* Lead you awry, focus on need to impact business success by facilitating performance.
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