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The Pivotal Point

Clark Quinn

In the interview, he talks about how he’s synthesized the work of the leaders of the performance improvement movement, people like Joe Harless, Geary Rummler, Thomas Gilbert, Robert Mager, Thiagi, and more. At other times, it might lead to a hiatus while problems get attention.

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When (and Why) Training Isn’t the Best Solution

Mindflash

Thomas Gilbert’s Behavior Engineering Model (BEM) is a great place to start. Most trainers would probably find a class, schedule managers into a mandatory training session, and hope they pay enough attention to learn something they can apply on the job. It’s the Environment, Not the Person.