Living in Learning

NOVEMBER 4, 2010

How many impactful customer complaints are resolved in training role-plays or simulations?" "How many sales deals do sales reps close in the classroom? How many process decisions by managers prevent creation of material waste while taking an on-line training course?

Roles 145

Roles Simulations Social Networks LinkedIn 145

Living in Learning

AUGUST 23, 2009

In a holistic approach to continuous learning, the stakeholders range from the learner, designers, facilitators, managers, mentors, colleagues, help desk, and even clients or customers. The learner may be at ground zero, but who works on the periphery, and what role in the learning moment(s) do they play?

Performance Support 113

Performance Support Design Support Instructional Design 113

Living in Learning

AUGUST 14, 2009

Clients/Customers who generate revenue – What learning assets are appropriate for them in the context of changed behavior in-house? • ISDs who design – What expanded competencies do they need related to initial discovery, root cause analysis, work context definition, and technology awareness? Closing Thoughts.

Instructional Design 170

Instructional Design ADDIE Blended Learning Design 170