Tony Karrer
MARCH 3, 2008
Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Firewalls - You can certainly install tools behind the firewall. is discoverable.
Jay Cross's Informal Learning
JANUARY 10, 2009
Just as documents have changed from linear, one-step-after-another to jump-around, multi-pathed hyperstructures, organizations are shifting from rigid hierarchies into loosely linked, flexible hyper-organizations. Training” extends outside the firewall. Managers become leaders and coaches instead of watchdogs and controllers.
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