Groupware Informal Knowledge Management Performance Support 
Mindflash
JANUARY 24, 2011
However, there must be a better way, so we reach for alternatives to training, such as knowledge management, performance support, enterprise 2.0, Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practices. It is to be accepted and embraced.
Jay Cross
MARCH 26, 2010
The 50,000 foot view of what’s going on in social networks and informal learning has changed very little In the last five years. Knowledge management and corporate learning may never be the same. Support for social feedback : Think eBay, where buyers rate sellers for honesty, helpfulness and service level.
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