Living in Learning

AUGUST 19, 2012

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it.

Performance Support 182

Performance Support Support Performance Press 182

Living in Learning

JULY 28, 2019

Workflow Learning is getting a lot of press these days, and that’s a good thing because it is bringing learning closer to Point-of-Work. Regardless of what the title becomes, there is an acute need to look beyond Learning to actual Performance with focused attention and priority. BUT…it’s still wrapped in the myth.

Press 100

Press Attention Performance Productivity 100

Living in Learning

DECEMBER 21, 2009

Our design must consider tactical application in work context conditions beyond what we may be hard-pressed to simulate in the classroom. To cover those unplanned moments of learning need, our jobs extend beyond the training role to that of supporting informal learning downstream from formal classroom or online transactions.

Performance Support 100

Performance Support Performance Training Train 100

Living in Learning

AUGUST 23, 2009

Without fully understanding the performance expectations within the learner’s work context, we will be hard-pressed to develop relevant PSOs that serve the dual work/learning role. At this level, we can acquire expanded discovery through interviews with top sales reps (or SMEs), sales managers, possibly even clients themselves.

Performance Support 113

Performance Support Design Support Instructional Design 113

Living in Learning

NOVEMBER 25, 2009

You will have to visualize this moment because I am hard-pressed to describe the looks on their faces when the “new guy” makes a solution summary with two words – “Stop Training!” Being in my new role of Director of Sales Training for barely two months, I took a huge risk and avoided the recommendation they all anticipated.

Consulting 140

Consulting Organization Blended Learning Wink 140