Down But Not Quite Out: what can we learn from the plights of Learning Tree International and Readers Digest?
Performance Learning Productivity
AUGUST 22, 2009
A cursory look at the ITIL resources available on the Net reveals a wealth of material on YouTube for a start. Many of them are free and most are certainly better approaches for learning than a solid 3-day away-from-job course. You've got the Principal Product Manager for EMC giving a 6-minute overview.
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