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Value of Investment (VOI) vs. Return on Investment

Kapp Notes

Relying on ROI as the only basis for making technological investments merely allows an educational institution or training department to marginally stay in business—it provides parity with peers not a competitive advantage.[1] Even with an MBA, I haven’t been able to figure out how to make ROI metrics consistently apply to our budget process. There are differences between education and business.”[2] 2003) Value on Investment in Higher Education.

ROI 153

What is Net Promoter Score


Well, if you are a business owner and not sure what your customers think of your product or service, it’s time you start surveying them. With Net Promoter Score (NPS) you will be able to measure their loyalty and drive business growth. A business should take immediate measures to their feedback. Promoters (9 or 10): They are your business loyalists. They will recommend your products to others and continue relying on your business for their needs.

Score 45

Summary of Original Snake Oil Post

The Learning Circuits

But the now expected performance metrics to demonstrate the value of training were hard or impossible to develop. When metrics were attainable, they weren't always supportive of the learning function's plans. It was into this environment that Sam Adkins post on the evening of November 16, 2003 was published. In the 2003 dropdown menu click on November. · Knowledge Management does not work.