Well, if you are a business owner and not sure what your customers think of your product or service, it’s time you start surveying them. With Net Promoter Score (NPS) you will be able to measure their loyalty and drive business growth. A business should take immediate measures to their feedback. Promoters (9 or 10): They are your business loyalists. They will recommend your products to others and continue relying on your business for their needs. MORE

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. A mere 24% agreed that L&D was critical to business outcomes. If a line of business reported such shoddy scores, red flags would arise and heads would roll. Fred Reichheld, The One Number You Need to Grow, Harvard Business Review, December 2003). Line leaders are a CLO’s most important customers. MORE

Relying on ROI as the only basis for making technological investments merely allows an educational institution or training department to marginally stay in business—it provides parity with peers not a competitive advantage.[1] Even with an MBA, I haven’t been able to figure out how to make ROI metrics consistently apply to our budget process. There are differences between education and business.”[2] 2003) Value on Investment in Higher Education. MORE

This paper addresses how organizations, particularly business organizations, can get more done. The metrics of our scale are the organization’s core objectives: Reducing time-to-performance. Yet despite this accepted wisdom, most people think of networking as an activity that occurs over cocktails or by virtue of exchanging business cards at trade conferences. He is the author of numerous articles and white papers on eLearning and business effectiveness. MORE

In 2002, the Oakland Athletics front office smashed the sacred cow of scout feedback and traditional metrics in favor of a more robust analysis of in-game performance. Their methodology became the subject of Michael Lewis’ 2003 book Moneyball: The Art of Winning an Unfair Game and was dramatized in the 2011 film starring Brad Pitt as Oakland Athletics’ general manager, Billy Beane. Businesses, too, are becoming more data-driven as a bedrock of success in the digital age. MORE

Since 2003, she has worked closely with Ernst & Young practices in 20 countries across Asia Pacific and was based in Hong Kong working across Asia from 2006 – 2010. From a learning point of view, providing our people with “just in time” learning whether it’s coaching, experiences, or learning programs, to ensure we are developing the latest business knowledge and skills is key. MORE

As Eric Schmidt, then-CEO of Google, said at a 2011 technology conference, humans create as much information every 48 hours as was created between the dawn of civilization and 2003. And in the business world, companies that harness the power of simplicity experience powerful returns. For instance, if an organization offers 500 Web-based courses, some might impact the business, but many might not. Don’t let irrelevant metrics be distracting. MORE

But the now expected performance metrics to demonstrate the value of training were hard or impossible to develop. When metrics were attainable, they weren't always supportive of the learning function's plans. It was into this environment that Sam Adkins post on the evening of November 16, 2003 was published. In the 2003 dropdown menu click on November. "We are the Problem: We're Selling Snake Oil” came at time of great tumult in the workplace learning world. MORE

Instead of hunting down metrics, imagine being able to receive every training metric in one dashboard? But for your admins, it allows them to create training content and view various metrics including: When and where a user has accessed and self-enrolled in a training session. In 2003, Dr. Jack Phillips introduced the fifth level as the return of investment for the training. Being able to measure your team’s training is crucial to its effectiveness. MORE

Within nine months of implementation, MPSS brought about stunning results for MTAB in all three business metrics identified for the program. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India). MORE

On the other hand, the business world has already come to accept the benefits and somewhat unconventional strategies of emotional improvement. When Vice President of Human Resources Sherry Miller joined auto dealer Park Place Dealerships in Dallas in 2003, it was not the award-winning company it is today. Using this data, Poskey evaluates an individual’s strengths and weaknesses and connects emotional characteristics to performance and overall evaluation metrics. MORE

And he’s about to contribute another important idea to business. Krishnan; Prahalad and Krishnan are professors at the University of Michigan’s Ross School of Business. Thursday, May 08, 2003. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. ( Fortune Magazine ). The Times of London calls C.K. Prahalad “the No. MORE

Her work is based on 25+ years of practical experience in implementing technology enabled learning strategies for business advantage and is backed by her independent research. Laura authored ‘Linking Learning to Business’ in January 2004 – one of the first industry benchmark studies at the time. We started our research programme in 2003, and since then we’ve seen a lot of change in the field of L&D. One of those skills includes business awareness. MORE

Within nine months of implementation, MPSS brought about stunning results for MTAB in all three business metrics identified for the program. FocusOn Learning is a leading event in North America focused on three key areas of the learning business – mobile, video, and performance support. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals. Chennai (India). MORE

77% see the availability of key skills as their BIGGEST threat to their business. Doing that takes a different mindset, new tactics, and an executive-level metric. CEOs need business-qualified metrics, which L&D has rarely had at its disposal, blurring the line between a business contribution and a business expense. Other business units have had to shift their story as well, eg customer satisfaction. MORE

Instead of hunting down metrics, imagine being able to receive every training metric in one dashboard? But for your admins, it allows them to create training content and view various metrics including: When and where a user has accessed and self-enrolled in a training session. MORE