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The individual or the organization: Identifying the root of employee underperformance

CLO Magazine

In order for managers to effectively address gaps in performance, they must start by asking four questions: Does my direct report have the information, abilities and attitude to be effective in their position? 1: Does my direct report have the information, abilities and attitude to be effective in their position?

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5 Ways L&D Can Adapt to the Evolution of Employees - Tip #197

Vignettes Learning

In his book, he urges organizations to "rethink and challenge everything they know about work.” Morgan mentions that the demographics of employees are changing and so, too, are their work styles, beliefs, and attitudes. References Jacob Morgan. Why is this so? Are You Prepared to Meet the Needs of New Learners?

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The Top 10 Ways to Enhance Soft Skills with Employee Training

learnWorlds

Often referred to as durable skills, 21st-century skills, or workplace skills, soft skills are a set of key capabilities that can boost career durability, allowing workers to advance and meet professional demands. This ability often refers to managing risks, teams, and resources, budgeting, applying leadership, and offering direction.

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How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. In other words, a customer service executive shouldn’t have to refer to manuals and brochures or consult a co-worker to solve customer queries. . Friendly attitude . Reference Check. Adaptability.

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8 Crucial Points To Consider When Outsourcing E-Learning ProjectsTo India

CommLab India

The difference in working styles between companies in India compared to companies in the West and elsewhere can lead to reduced efficiency. Their attitude towards work must also be assessed. Employees working on the project need to understand the big picture to be motivated and work on the project.