article thumbnail

Mind the Gap: How to Assess Sales Performance Gaps to Achieve Execution Excellence

PDG

Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.

Sales 52
article thumbnail

Learning Vs. Performance -- The Dichotomy

ID Reflections

Through repeated application, employees gained expertise and efficiency was a direct outcome. In this context, a discussion with a friend led me to the video on Knowing-Doing Gap by Bob Proctor. Some further research into the Knowing-Doing Gap led me to his website: [link]. It was “learn, then work.”

article thumbnail

Free L&D webinars for July 2019

Limestone Learning

Learn how to capture lessons learned about building organizational change expertise. Most scholars would say “no” because it depends on what you’re trying to do. You’ll learn how to: Define different types of behavioral nudges. Explore the role talent development leaders have in building learning agility and change management.

Free 63