article thumbnail

Why you want to focus on actions, not learning objectives ยป Making Change

Making Change

What does this woman need to do to stay in business? Learning objectives are wimpy. A typical learning objective focuses on what each person supposedly needs to know, ignoring whether this knowledge will actually lead to useful action. Many people start their design by writing learning objectives. Sell flowers.

article thumbnail

How to get everyone to write like Ernest Hemingway

Making Change

It is expected that all employees will strive to achieve the highest standards of customer service, as service excellence is a competitive differentiator in the market and improving customer service is key to the Firm’s strength as a business. Use strong verbs instead of wimpy “is.” How to check your score in Word.

Wimpy 184
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Safe Are Your Employees from Business Communication Snafus?

OpenSesame

How can business communications become fouled up? Perhaps the biggest snafu in business communications is the withheld communicationโ€”namely the unasked question. Can they trust your company with their business? Perhaps the most insidious communication snafu involves a wimpy delivery. Plenty of ways! Misdirection.

article thumbnail

Meet the CLO Advisory Board: Justin Lombardo

CLO Magazine

Lombardo has held numerous roles in learning and development at the C-suite or executive level at Motorola University, Northwestern Memorial Hospital, Childrenโ€™s Medical Center of Dallas and Baptist Health. Chief Learning Officer: Where is your hometown? CLO: What lessons did you learn in 2020 that youโ€™ve brought with you into 2021?

CLO 78
article thumbnail

Effective Communication Training- The Three Most Important Words

OpenSesame

No wimpy stuff, here. Such e-learning should allow the student to take the training at their own schedule and pace. Key reasons why you should take your training with us: Thousands of courses from which to chooseโ€”from business to compliance. E-learning programs for companies of any size. Shop the e-learning marketplace.

article thumbnail

How I Went from Arc Flash Training Newbie to Guru in 2 Weeks

OpenSesame

. Arc flash training is serious businessโ€”deadly serious. This makes our sun look wimpy at its comparatively cool 10,000 degrees. With e-learning, you can study at your own pace, at your own schedule, pause when you like, and come back days later to pick up where you left off. People die from a lack of knowledge on this topic.

Flash 52