THE 70:20:10 MODEL – TODAY, TOMORROW & BEYOND
FEBRUARY 17, 2014
High value knowledge work requires different capabilities and different mindsets to transactional work, and networked organisations have different needs compared to highly structured organisations. Performance support – providing support to workers at the point-of-need – is becoming more common, too, although most learning professionals have little experience in designing performance support solutions. It’s important to be aware that 70:20:10 is a reference model and not a recipe.