Cognitive Informal Learning Knowledge Work Organizational Learning 
Jay Cross
MARCH 14, 2010
Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Creating useful, peer-rated FAQs and knowledge bases. Supplementing self-directed learning with mentors and experts. Helping workers learn how to improve their learning skills.
Jay Cross
DECEMBER 26, 2008
I announced the Informal Learning 2.0 Learnscapes : where informal learning and knowledge work converge. Led workshops on informal learning in Melbourne, Sydney, and Brisbane. First reports from my learning practices survey. Organisms only stop learning when they die.
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