CLO Magazine

JANUARY 29, 2014

Key performance indicators for social and informal learning identify knowledge hubs and lead to better results. Just as social learning and technology have modernized the way learning occurs in companies today, they also have made a mark on the key performance indicators learning leaders should capture and measure.

Informal Learning 64

Informal Learning Social Informal Brandon Hall 64

Jay Cross's Informal Learning

FEBRUARY 10, 2009

At Learning Technologies 2009 in London, my friend Laura Overton announced the results of the third in a series of reports by Towards Maturity on the use of learning technologies in the workplace. Three hundred UK companies took part in a survey that focused on building the business case for eLearning.

Case Study 36

Case Study Metrics IM IMS 36

Jay Cross

DECEMBER 7, 2009

The social learning revolution has only just begun. Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. The problem?

Social Networks 40

Social Networks Wiki IBM Metrics 40

Limestone Learning

MARCH 30, 2020

The coronavirus may have robbed us of face-to-face interaction, but it can’t rob us of learning. There are tons of free webinars this month to keep you connected with your communities of practice. In Learning Measurement Measuring learning has always been a challenge for organizations.

Free 90

Free Brandon Hall Blended Learning Virtual Classroom 90

Jay Cross

MARCH 14, 2010

Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Supplementing self-directed learning with mentors and experts.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

MAY 26, 2015

In the same vein, I talk about Working Smarter instead of informal learning, social learning, and so forth. Some people denigrate informal learning but nobody’s against Working Smarter. Your organization already has a workscape where people are learning to work smarter. Communities of Practice.

Metrics 36

Metrics Compliance Training Social Networks Wiki 36

Jay Cross

JUNE 28, 2009

In an environment of continuous flow and interaction, there’s a need to consider an emerging metric: return on investment in interaction (ROII). These platforms’ architectures facilitate purposeful cross-silo communications and exchange. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

ROI 66

ROI Social Networks Network Authoring Tools 66