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Informal Learning 2.0

Jay Cross

Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance. Replacing bureaucracy through self-service. In a networked corporation, there is scant difference between knowledge work and learning.

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Thriving in the Net-Work Era

Jay Cross

This approach has already been adopted by Web services, where Beta releases are launched and tested before they are finalized. For example, Google’s ubiquitous GMail service is still in Beta. The phrase, “we are living in a beta world” is increasingly being used outside the Web services domain. Holistic, process orientation.

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LearnTrends: Microlearning

Experiencing eLearning

In chat: Moderator (Tony Karrer): In some ways – we are spending more time learning – if we aren’t learning, we should examine if it’s a good use of our Knowledge Work time. Pathway to community; you have to be embedded in the community to help. Discussion of Communities of Practice vs. Networks.

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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating. Increase in Connection to Valuable Third Parties.

ROI 66