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How to Efficiently Reduce Company Help Desk Calls With Training To Streamline Operations and Reduce The Number Of Employees

IT Training Department Blog

Self-service help is a great solution to use in unison with the help desk but it’s only as good as the functionality of it and resources available. By efficient we mean created with a plan and performance-based rather than learning-based or simply haphazardly put together by a subject matter expert (SME). How cool is that?

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Latest E-Learning News and Notes

eLearning 24-7

They will need to create the best course possible and a 10 question quiz. Rapid Intake Unison. The premise of these tools is that anyone regardless of their tech skill set can create a course. We both agree that they will have no knowledge of the software they will use to create their course. Adobe Captivate.

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Top 70 eLearning Articles - Hot Topics: iPad Adobe Captivate - July 2010

eLearning Learning Posts

Best of eLearning Learning. Instructional Design and E-Learning Blogs - Experiencing eLearning , July 6, 2010 Back when I wrote my instructional design careers series in 2007, I was only aware of a few blogs by instructional designers. 0160; A few weeks ago I created a survey about Mobile Learning. Great stuff again this month.