E-Learning Provocateur

MAY 24, 2011

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. The Corporate Blogging Book. HubSpot Blog. • {grow}. They just happen to be outside of your organisation. . •

Social Media 169

Social Media Case Study Media Social 169

The Learning Circuits

MARCH 5, 2007

She was in charge of designing training and support systems to help people transition into management roles throughout the organization (customer service, sales, operations, etc.). Dave Lee eelearning managerial axioms TATA Interactive Systems TIS Corporate Blog LCB March 2007: What Would You Do to Support New Managers?

Big Question 40

Big Question Support Management TechKnowledge 40

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. eLearning Trends Enterprise 2.0

Wiki 105

Wiki Web Social Networks Authoring Tools 105