eLearning 24-7

MAY 5, 2021

Something has to be done to ensure that when you purchase a learning system, you will know first and upfront the level of customer service and support – due to the Customer Excellence Pledge (it is a badge), from well, me. What is the Customer Excellence Pledge? Bottom Line. It will be more than that.

Custom 89

Custom vendor Examples Learning System 89

eLearning 24-7

AUGUST 13, 2013

But, I do not look at the number of users, number of clients (in terms of ranking as the best of the best), I look at the platform as a whole – including those extra variables people tend to leave out - user interface, customer service, support, training and a few other items. . Q: We use WebEx as our web conferencing tool.

SumTotal 73

SumTotal Blogging vendor Saba 73

eLearning 24-7

NOVEMBER 13, 2012

Seems to show a level of customer service we have all come to expect when testing something or trying it out before we buy it. I mean Microsoft has been announcing this version for months, so how is it possible that a chunk of vendors seemed to be caught off guard? Customer Service. Seems simple right? Bottom Line.

Authoring 68

Authoring SCATE Tools Assima 68

eLearning 24-7

APRIL 17, 2013

I remember seeing some pricing online by a LMS vendor and then when I got the contract it had different pricing on it. You see they had items you needed but they did not mention it on their web site. It requires the LMS vendor to fix what is not working. E-Learning 24/7. Rather than do nothing, do something.

LMS 79

LMS vendor Issue Sales 79

eLearning 24-7

JANUARY 8, 2010

What about that e-commerce module you decided to buy? What about the cost of customer service (more on that in a second)? Customer Service. Telephone and E-Mail. Just customer service. This is for your administrator of your system or yourself – not for your employees/customers.

Association LMS 53

Association LMS Association Learning Management System Scanning LMS 53

eLearning 24-7

JANUARY 8, 2010

What about that e-commerce module you decided to buy? What about the cost of customer service (more on that in a second)? Customer Service. Telephone and E-Mail. Just customer service. This is for your administrator of your system or yourself – not for your employees/customers.

Association LMS 45

Association LMS Association Learning Management System Scanning LMS 45

eLearning 24-7

MARCH 15, 2010

There are a lot of LMS/LCMS vendors out there that are doing amazing things in social media/social learning that will blow you away and guess what – they are not the big dogs. If I told you that I know vendors who give you free tech support and customer service today, you would be shocked, right?

Association LMS 40

Association LMS Association Learning Management System LMS LCMS 40